Wednesday, December 10, 2014

New Normal, With a Short Fuse

I haven't really intended to take the month of December off so far, but such is the paradox of this blog.

It's intended to give a behind-the-scenes view of our elections, yet, as elections heat up, it's harder and harder to update.

There's much to update but this will just stick with what's continuing to be the greatest election story ever told her--the school district's mail-ballot elections scheduled for January 27.

What's important here, and we're learning this more and more each day, is the scale ahead of us.

Checking in an average of 10,000 envelopes a day requires a lot of computers, hand-held scanners, and authentication tokens into our statewide voter registration system for signature verification.  The scope of that is becoming more real to us as we devilishly hop into the details.

We processed about the same the number of returned paper ballots in 2004's presidential election that we will handled this year, but most of those ballots were in-person ballots, not requiring signature verification.

We've been so focused on the scanning of 165,000 returned ballots, we realized we haven't spent enough time on the "checking in" consideration, and even simple things like, "Do we have enough tables and chairs?" and "Are our envelope openers up to the task?" need to be explored.

There's some sort of business correlation here in that we are addressing the need to scale fast.  If this was the new normal, we'd make decisions to plan for that--automated signature verification systems, for instance.

But this isn't the new normal.  It's a spontaneous breakout--like the first time you see "Rocky Horror Picture Show" in a theater and people run out to the aisles to do the Time Warp, only to come back and sit next to you.

Before we can pick up our jaws from January and ask, "What just happened?" we'll be back in the typical world of our polls elections.

Everything we know is wrong, but just for about 60 days.  That's our new normal. 

It's the Temporary New Normal.

As Roeland Park's election concluded yesterday, the reality is, the Temporary New Normal is full-on.